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How to find your Kundennummer if you have xxxxxxx in email letter

2 years ago

Hi!

 

Month ago I have ordered new DSL connection for my new apartment.

 

Unfortunately, I didn't receive my Kundennummer. I my email letter it's indicated with only 3 last digits (in format xxxxxxx123).

 

Now I need this number to check on my order, but customer line always ask me for this number and I don't have It neither in email, neither in agreement and neither in Telekom accaunt (only mobile).

 

What should I do in that case? I've already tried this page:

https://www.telekom.de/hilfe/vertrag-rechnung/kundencenter/kundencenter-festnetz/kundennummer?samChecked=true

 

Can I somehow check my Kundenummer using my Auftragsnummer?

 

Thank you in advance!

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    • 2 years ago

      @Pavel Krizskii 

      The customer number can be found on your invoice (bill) at the top left.

      5

      Answer

      from

      2 years ago

      Unfortunately, I didn't receive any bills yet. Is there any other options available?

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      2 years ago

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    • Accepted Solution

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      2 years ago

      Hi @Pavel Krizskii,

       

      and thank you very much for the pleasant call. Data volume and your confirmation should be on their way and arrive in the next hour or so.

      Please let me know if I can help in any other way.

       

      Sincerely,

       

      Johannes P.

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