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letter to update my address

8 months ago

I cancelled my contract and moved out of Germany and I keep getting an email saying that they sent a post letter and that it can't be delivered that I need to update my address but when I go to the form it won't take my international address. I dont speak German therefore I won't be making an international call. is there an email where they actually reply to figure out what that letter is about.

thanks

144

8 months ago
Hello @mariamzc , the Team Telekom will contact you , you have to wate.
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8 months ago
Hi there @mariamzc,

I'm sure we'll find a solution for the issue at hand. Thank you for providing us with all your data in your profile, yet I have to ask, is the mobile phone number an American number? I just need to know which country code the number belongs to in order to call you.

Kind regards

^Christian
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8 months ago
Hi Christian. Yes, it is a number from the United States. Thank you
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8 months ago
Thank you for the call @mariamzc . As discussed, I'll check everything and come back to you tomorrow.

Kind regards Sven
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8 months ago
Good evening @mariamzc and thank you again for the nice call. As mentioned I sent you the open invoices. The contract for the "Speedport Smart" is already terminated.

If you have further questions, just let me know and me or one of my colleagues will call you again.

Kind regards Sven
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