‎Hybrid connection 5G Antenna keeps experiencing power issues & flashing orange light on the router.

Hybrid connection 5G Antenna keeps experiencing power issues & flashing orange light on the router.

vor 7 Monaten

Hi there Telekom,

For the past week or so, maybe week and a half - I've noticed my connection speed dropping to 90 as opposed to the usual 250/300 or so I get when the 5G antenna is on. I believe the power adaptor or cable for the 5G antenna may be damaged somewhere since it keeps shutting off randomly throughout the day.

A simple "plug and restart" will resolve the issue for about 2 - 3 hours before the orange light begins once again flashing on the router with a message stating that it cannot connect to the 5G antenna.

I have tried numerous restarts to resolve this issue but, no dice. At the moment, I'm unplugging and re-plugging daily between 2 - 5 times throughout the day and it's becoming a little tedious.

Any advice is greatly welcomed,

Thanks!

657

47

vor 7 Monaten
@gPhil: Are you using the original cables between the 5G receiver and the PoE power supply unit and between the PoE power supply unit and the Smart 4? Can you find OU001 messages in the system messages of the Smart 4?

Greetings Ulrich

6
Antwort
von
vor 7 Monaten
gPhil

From the OU001 error messages I have the following - 2024-10-13 14:53:17 (OU001) Der Speedport hat die physikalische Verbindung zum 5G Empfänger verloren.

From the OU001 error messages I have the following -

2024-10-13 14:53:17 (OU001) Der Speedport hat die physikalische Verbindung zum 5G Empfänger verloren.

gPhil

From the OU001 error messages I have the following -

2024-10-13 14:53:17 (OU001) Der Speedport hat die physikalische Verbindung zum 5G Empfänger verloren.

Do these messages correlate with the switching on or off of energy-intensive electrical appliances?

Do you have the option of connecting a switch that is independent of the home network between the PoE power supply unit and the Smart 4?

Gruß Ulrich
Antwort
von
vor 7 Monaten
Hi Ulrich,

No - they seemingly occur randomly throughout the day.

As for the option of connecting a switch that is independent of the home network - what do you mean by this? Do you mean power connection? If so, yes - I've already tried with a camping battery to see if maybe the electrical switch in the wall was faulty - but, it's not and the issue persists.

Antwort
von
vor 7 Monaten
@gPhil schrieb:
No - they seemingly occur randomly throughout the day.

@gPhil: Ok.

@gPhil schrieb:
As for the option of connecting a switch that is independent of the home network - what do you mean by this? Do you mean power connection?

No, I don't mean a power connection, I mean an Ethernet Switch:

https://en.wikipedia.org/wiki/Network_switch

like this managed one:

https://www.amazon.de/Netzwerk-Splitter-Verteiler-l%C3%BCfterlos-Metallgeh%C3%A4use/dp/B07PHNTV45/ref=asc_df_B07PTMXBDK/?tag=googshopde-21&linkCode=df0&hvadid=696184104678&hvpos=&hvnetw=g&hvrand=7314425066218983430&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9042905&hvtargid=pla-2281435176938&mcid=98eb78f25b453b1ba1d0664efcb02462&th=1&hvocijid=7314425066218983430-B07PTMXBDK-&hvexpln=75&gad_source=1

You connect one socket to the PoE power supply unit using a short LAN cable and another to the blue Link/LAN 1 socket on the Smart 4 using the original cable.

What type of Smart 4 do you have, you can find the name here:

http://speedport.ip/html/login/status.html?lang=en

Greetings Ulrich
Uneingeloggter Nutzer
Antwort
von
vor 7 Monaten
Hi there Ulrich,

I'm familiar with networking switches - I just wasn't sure if you meant power or network - as for testing with a network switch, I don't think I'll be doing that for a few reasons - primarily, I don't want to add another device into the mix when I (was) running without any issue prior.

I do believe that the issue is related to the power cable, I have checked its full length and there seems to be a slight "nick" in one part of the cable, it's bent more than a cable should be and looks a little curled in one part? Looks like the cabling inside of the sheathing has moved or potentially overheated? I've seen this in power cables for 240v units on PC's before so I'm wondering if it's the same issue?

As for the PoE box, I'm happy to just buy a new one if that's what it would take - as for the switch however, I don't really understand or see a benefit to doing that? Apologies if that comes off as defiant, but I don't think I want to be adding more devices to the mix as I stated earlier.

Thanks!
5
Antwort
von
vor 7 Monaten
Hey there @gPhil,

I tried getting a hold of you on your mobile phone and landline. Unfortunately both attempts we're left unanswered. I'll try again in an hour!

Kind regards

^Christian
Antwort
von
vor 7 Monaten
Hi there Christian!

Apologies - I had a rather important work meeting over Teams - but, the problem seemingly has resolved itself? I am not sure what has changed but, I think since yesterday I have not had another outage? I will monitor the situation and, should it happen again I'll definitely drop a response here

Thanks for checking in and I appreciate it, but I think for now it seems rather stable - I will be busy with work meetings most of this week so I cannot safely say what time I'll be available on the phone,

Thanks again!

Phil

@Christian Ha. zur Info
Antwort
von
vor 7 Monaten
Hey there @gPhil!

No worries - Thanks for letting us know!

Please don't hesitate to reach out to us again and I'll get back to you right away!

Kind regards

^Christian
Uneingeloggter Nutzer
Antwort
von
vor 6 Monaten
Hi there Christian,

After a couple days - it went right back to crashing, restarting, shutting down, losing connection and so on. Is there a way I can upload directly the logs to you?

With regards to telephoning, if you could call me - I hope English isn't an issue, that'd be great. I would like to get to the bottom of this as it's impacting my ability to focus on my work.

Thanks!

Phil

@Christian Ha. zur Info
31
Antwort
von
vor 2 Monaten
Hi @gPhil

That sounds really really good. Thank you very much for your feedback!

Then my thoughts were heading in the right direction and the new router could stabilize the connection. 🤗

Kind regards Inga Kristina

Antwort
von
vor einem Monat
Hi there Inga!

Spot on! Since installing, the new router has had no dropouts on the 5G antenna. As a result, I don't think I'll install the new one since it isn't needed - I am getting very good speeds & connection now.

I will return the old router and new 5G antenna next week as soon as I'm on Monday at work.

Thank you again for your help!

Sincerely,

Phil
Antwort
von
vor einem Monat
I would also like to say that your team - especially Christian for his patience with me (especially when I talk so much on the phone) has been outstanding. Appreciated every effort along the way and I'm super happy with the result here :-)

Thanks again

Phil

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von
Offizielle Lösung
akzeptiert von
vor einem Monat
Hi @gPhil

gPhil

Hi there Inga! Spot on! Since installing, the new router has had no dropouts on the 5G antenna. As a result, I don't think I'll install the new one since it isn't needed - I am getting very good speeds & connection now. I will return the old router and new 5G antenna next week as soon as I'm on Monday at work. Thank you again for your help! Sincerely, Phil

Hi there Inga!

Spot on! Since installing, the new router has had no dropouts on the 5G antenna. As a result, I don't think I'll install the new one since it isn't needed - I am getting very good speeds & connection now.

I will return the old router and new 5G antenna next week as soon as I'm on Monday at work.

Thank you again for your help!

Sincerely,

Phil

gPhil

Hi there Inga!

Spot on! Since installing, the new router has had no dropouts on the 5G antenna. As a result, I don't think I'll install the new one since it isn't needed - I am getting very good speeds & connection now.

I will return the old router and new 5G antenna next week as soon as I'm on Monday at work.

Thank you again for your help!

Sincerely,

Phil

gPhil

I would also like to say that your team - especially Christian for his patience with me (especially when I talk so much on the phone) has been outstanding. Appreciated every effort along the way and I'm super happy with the result here :-)

Thanks again

Phil

I would also like to say that your team - especially Christian for his patience with me (especially when I talk so much on the phone) has been outstanding. Appreciated every effort along the way and I'm super happy with the result here :-)

Thanks again

Phil

gPhil

I would also like to say that your team - especially Christian for his patience with me (especially when I talk so much on the phone) has been outstanding. Appreciated every effort along the way and I'm super happy with the result here :-)

Thanks again

Phil

Thank you very much for your friendly feedback.

I'm really glad to read that it is working now and that you don't have any issues with the connection anymore. 🤗

Enjoy your weekend! 😊

Inga Kristina
0
vor einem Monat
Hi there Inga & Christian,

I will be sending the return items (the old router & the replacement 5G antenna etc.) back to Telekom tomorrow or Wednesday. Apologies for the delay, I've had a little bit of a delay in getting things done due to family issues.

I will get these send back as soon as possible, I hope it does not incur any charges.

Thanks again for everything you've done! My internet now is stable & again, no issues! :-)

Sincerely,

Phil

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