Hello.

I just speak english and I could not find the english customer service number.

I know there is a glass-fiber expansion around my city. In January I asked via D telekom site to sign a contract for  MagentaZuhause L. After some days one person of DTelekom visited my flat and I signed a contract. I was switching from other operator and it took a month so by 28.02 I lost my connection with the old operator. I bought in Amazon the Speedport Smart 4 and I was ready to connect this modem to the internet. But, I am not able to do so. as I require some data like Zugangsnummer, Mitbenutzernummer.

In any case, I have lost the connection of my old operator and I sent an email to the area provider of D-Telekom and the answer was that they need around 12 weeks to make the works in the basement of the building. So what?? Now I don't have internet and I was already notified by email that the first invoice is from 28.02.2022.

Please help me at least to recover the old DSL 16Mbits. It is urgent, for my job I am consuming a lot of cellphone data.

Regards.