I have been a customer for almost 3 years and I am paying a higher rate than the one currently offered.
5 months ago
I have the Magenta L plan at home, the current price of this plan on the website is €47.95, but I have been paying €60 for years, how can I renegotiate this price?
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5 months ago
Why not call customer support on 0800 3301000.
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5 months ago
I couldn't find any English support on this number
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5 months ago
Have you called them? Doesn't anyone there speak English? Normally it should be possible to communicate in English.
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5 months ago
I could not find any English support there
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5 months ago
but I have been paying €60 for years
Hardly possible, since the price was never lowered (in fact, it was raised).
Could it be that your plan includes MagentaTV, too? This would explain the price that you are paying.
I couldn't find any English support on this number
Deutsche Telekom has unfortunately cancelled its dedicated English language hotline.
But you can wait until someone from the @Telekom_hilft team here reads your post and gets back to you. If you would like a call from them, please fill your profile here with a phone number and a time frame where and when you can be reached. And keep your customer number and the last six digits of your IBAN at hand for authentification.
Best wishes,
Thomas
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5 months ago
Hallo @Henrique Silva
Please enter the profile data (Kd no. and callback number) for the team here, and also note under “Further information” when you can be reached by phone. (specify time slot)
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
This data can then only be seen by you and by Telekom employees of the team.
Data protection is therefore guaranteed.
Activate the “I consent to the use of my data.” button.
Don't forget to save, then write a short message if successfully completed.
then the team can be informed directly and call you.
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5 months ago
Good evening @Henrique Silva. Welcome to the Telekom hilft Community and thank you for the nice call.
As discussed, I'll call again at round about 10:00 pm again. Please keep your customer number and the last 6 digits of your IBAN for verification purposes on hand.
Kind regards Sven
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5 months ago
Good evening @Henrique Silva ,
if you want to choose an offer from the winback team, just let me know and I'll forward you to them.
For example: Your contract now is 54,95 Euro per month. The new contract would be 57,95 Euro per month. If you receive an offer, with the first 6 months like 19,95 Euro, you would save up for the whole duration of the contract about 174 Euro.
If you need anything, just let me know. As mentioned, our Telekom hilft Community is moving and it won't be possible to write hier from Sunday, December 15 afternoon, until the 8th January 2025, but we will provide a direct connection via WhatsApp. Just ask for "Sven Ö." , and I'll contact you again.
Have a great weekend!
Kind regards Sven
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