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I need help cancelling a contract from a SIM card I lost
vor 3 Jahren
dear Telekom team
I get charged monthly form the first phone I had when I first arrived to Germany. I lost that phone and the SIM card. so I don't use that phone service anymore. can you please cancel my contract and stop charging me every month?
I would really appreciate it!
thank you!
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Community Guide
vor 3 Jahren
You can easily get a replacement SIM card.
Why don`t you order a replacement SIM card? The fact that you don't use that "phone service" any more lies in you.
Cancellation is required from your side - however I doubt that an immediate cancellation will be possible. If the contract has a minimum duration of 24 months then do assume that you must pay the monthly fee until the end of the 24 months (without cancellation from your side even longer)
1
Antwort
von
vor 3 Jahren
Hello and welcome to the community, @ivn98
Unfortunately I just couldn't reach you by phone.
Does it fit you later better and if so, when?
Kind regards
Carolin L.