I need help cancelling a contract from a SIM card I lost

vor 3 Jahren

dear Telekom team

 

I get charged monthly form the first phone I had when I first arrived to Germany. I lost that phone and the SIM card. so I don't use that phone service anymore. can you please cancel my contract and stop charging me every month?

 

I would really appreciate it!

 

thank you!

508

2

    • vor 3 Jahren

      ivn98

      I lost that phone and the SIM card.

      I lost that phone and the SIM card.
      ivn98
      I lost that phone and the SIM card.

      You can easily get a replacement SIM card.

       

       

      ivn98

      so I don't use that phone service anymore.

      so I don't use that phone service anymore.
      ivn98
      so I don't use that phone service anymore.

      Why don`t you order a replacement SIM card? The fact that you don't use that "phone service" any more lies in you.

       

       

      ivn98

      can you please cancel my contract and stop charging me every month?

      can you please cancel my contract and stop charging me every month?
      ivn98
      can you please cancel my contract and stop charging me every month?

      Cancellation is required from your side - however I doubt that an immediate cancellation will be possible. If the contract has a minimum duration of 24 months then do assume that you must pay the monthly fee until the end of the 24 months (without cancellation from your side even longer)

      1

      Antwort

      von

      vor 3 Jahren

      Hello and welcome to the community, @ivn98 

       

      Unfortunately I just couldn't reach you by phone.

      Does it fit you later better and if so, when?

       

      Kind regards

      Carolin L. 

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