I need help cancelling a contract from a SIM card I lost
3 years ago
dear Telekom team
I get charged monthly form the first phone I had when I first arrived to Germany. I lost that phone and the SIM card. so I don't use that phone service anymore. can you please cancel my contract and stop charging me every month?
I would really appreciate it!
thank you!
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3 years ago
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3 years ago
I lost that phone and the SIM card.
You can easily get a replacement SIM card.
so I don't use that phone service anymore.
Why don`t you order a replacement SIM card? The fact that you don't use that "phone service" any more lies in you.
can you please cancel my contract and stop charging me every month?
Cancellation is required from your side - however I doubt that an immediate cancellation will be possible. If the contract has a minimum duration of 24 months then do assume that you must pay the monthly fee until the end of the 24 months (without cancellation from your side even longer)
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3 years ago
Hello and welcome to the community, @ivn98
Unfortunately I just couldn't reach you by phone.
Does it fit you later better and if so, when?
Kind regards
Carolin L.
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