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Installation Date Change

3 years ago

Hello,

I just took out a new contract, and selected the installation date as 1.6.22 in error, and would like to change it to 27.5.22. How can I do this? I unfortunately don't speak German so the phone line to do it wasn't that helpful for me.

Thank you

875

3 years ago
Fixed line or mobile? Either way: The phone line is still the best way to try. Ask for an English speaking agent (or let a German speaking person do the call for you).

Best wishes,

Thomas
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3 years ago
Hello @Lorthium.

Could you reach someone on the hotline?
If you need still need assistance, please add your phone number in your profile details here: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata so I can take a closer look at the current situation.

I look forward to your message.

Kind regards,

Martin Bo.
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Answer
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3 years ago
Hey @Leona W.

I didn't select the 1st of June in error, it wasn't the earliest available.

I just checked again, and as early as the 9th of May was an available option to start the contract.

I will just cancel the order and do it again, what is the easiest way to cancel the order? Is there somewhere I can do it via a webpage?

Regards,
Adam
Answer
from
3 years ago
Hello @Lorthium,

I'm happy to help and show you how to cancel your order and do a new one.

On which time are you available for a call?

Kind regards

Malte M.
Answer
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3 years ago
Hey @Malte M. ,

My wife has setup a new contract for the location with the correct date now, which is in process.

So I just need to cancel the order I did now. My availability for a call is not great for the coming days, unless around this time is okay. Then any day besides Friday is fine.

Or if there is an article I can follow on how to do it (even if German) I should be fine to follow it.

Regards,
Adam
Unlogged in user
Answer
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Accepted Solution
accepted by
3 years ago
Hallo @Lorthium,

thank you for the nice phone call.

I cancelled the first order for you. The confirmation will be sent to you in a short while.

I hope the new order can be realized on May 27th.

If you have any more questions, please call here for me again.

Kind regards Inga Kristina J.
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