Hey @GregDA,

 

thank you very much for your response. Paragraph 46, subsection 8 of the TKG does not exist. The case of moving home is regulated in Paragraph 60 of the TKG . Section 2 states: 
"Wird die vertraglich geschuldete Leistung am neuen Wohnsitz nicht angeboten, kann der Verbraucher den Vertrag unter Einhaltung einer Kündigungsfrist von einem Monat kündigen. Die Kündigung kann mit Wirkung zum Zeitpunkt des Auszugs oder mit Wirkung zu einem späteren Zeitpunkt erklärt werden."

 

However, since the service can also be provided at the new place of residence, there is no right to an early termination in this case.

 

Best regards

Jonas

Dear @Jonas W. 

Thank you for your response regarding § 60 TKG . However, my situation falls under § 314 of the German Civil Code (BGB), which permits contract termination when continuing it becomes unreasonable due to circumstances beyond my control.

In my case:

• Impossibility of Use: My sublet agreement already includes internet access (provided by Vodafone), and the main tenant has explicitly refused any changes. As a result, I am unable to use my Telekom contract at the new address. Additionally, I’ve checked the building and floor—there is no fiber-optic infrastructure available (though this is a secondary point)
• My understanding from the § 314 BGB is that German courts and consumer protection organizations, such as the Bundesnetzagentur and Verbraucherzentrale, consistently recognize that tenants in sublet or shared housing—where internet is included in the rent—have the right to terminate their contracts under § 314 BGB if they cannot use the service. This is because:
  • I am already paying for internet as part of my rent.
  • I am not permitted to install or use a second connection (your service) due to the main tenant’s refusal.

I hope you can appreciate that, in this situation, I would effectively be paying for a service I cannot use until I leave the country—unless Telekom can offer a valid alternative for early termination.

I would prefer to resolve this amicably, but if necessary, I will escalate the matter to the Bundesnetzagentur and provide all relevant correspondence as evidence.

Thank you for your understanding and assistance in resolving this issue.

Thank you

Best regards,

Hi @GregDA,

 

Thank you very much for your feedback. Unfortunately, I am not able to provide any additional information beyond what has already been shared. I appreciate your patience and understanding.

 

Best regards

Jonas