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Internet contract getting renewed instead of continue while ordering move of connection
vor 3 Jahren
Hello,
I am a Telekom DSL customer and moving apartments. My current contract expires in November 2022.
The new apartment has the same connection available as my current one; but while ordering the move online I am seeing that I am only getting the option with a new contract with min 24 months duration.
There doesn't seem to be an option that just allows me to continue with the current contract given the same conditions are achievable.
Can someone please confirm if it is even possible to order a move online without renewing the contract?
Thanks.
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Community Guide
vor 3 Jahren
Hello @dineshbvm
Welcome hier.
You have to apply for a move according to the TKG (Telecommunications Act).
This is only possible by calling the hotline or in the Telekom shop.
If the contract can be implemented 1:1, there is no new term.
If the contract cannot be implemented 1:1, there is a special right of termination of 1 month.
0
Community Guide
vor 3 Jahren
Ordering the move online is an easy win as you do not need to speak in German.
If you want to keep the contract with the current minimum duration then call the hotline or go to a Telekom shop - but do not count on having the possibility to talk to s.b. in English. Outcome could still be that such a move is not possible because of minor deviations that you do not see in the online tool. That however would allow you to early cancel the contract within a month's time - and you would be flexible in your decision which CSP and contract to choose for the new location.
0
Telekom hilft Team
vor 3 Jahren
Thanks for the nice short conversation @dineshbvm.
As discussed, we will call you again tomorrow around 10 and 11am.
I'm there for you, if you have any questions in the meantime.
I wish you a great day.
Kind regards,
Martin Bo.
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Antwort
von
vor 3 Jahren
Thank you for the reply, @muc80337_2
There are already people living in B with telekom internet.