Hey @petercuddle,

 

thanks for the nice conversation.

As I mentioned, I started a Linereset for your connection. 

Please check your speed again in a couple of minutes and let me know if it improved or not.

 

If not, I'll get back to you as soon as possible, so we can work out a solution for the issue 🙂

 

Kind regards

Louisa

Thanks - I have the same results - connected and tested using LAN cable.

 

 

Thanks for the reply @petercuddle,

 

so now we booked a appointment for you, so that a technician will take care of everything. 😊 And if you need further assistance after that appointment, just let me know here.

 

Kind regards

Louisa