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Internet not working again!
vor 5 Jahren
my internet is not working since Monday. I already tried to call the English hotline but I waited for 45min and nobody answers. I tried to reset the router and nothing happen as well.
I have only two lights turned on in the router: STATUS and LINK
NEED TO TALK WITH SOMEONE FROM TELEOKON TO SOLVE!!
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vor 5 Jahren
@castilhos90
You didn't mention thy type of your router - I assume it's a Speedport.
In this forum, "customers are helping customers", therefore only the Telekom employees chan check
your personal data - and call you back.
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”)
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
This data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
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Telekom hilft Team
vor 5 Jahren
and welcome to our community.
As @Gelöschter Nutzer already said, we can only help you, when you fill in your profile.
He also told you how to do it, so please write us again when you filled it in.
I'm sure we can solve the problem together.
Kind regards Nico B.
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