@castilhos90 

 

You didn't mention thy type of your router - I assume it's a Speedport.

 

In this forum, "customers are helping customers", therefore only the Telekom employees chan check

your personal data - and call you back.

 

For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”)

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
This data can be read only by you and the
Telekom employees.

So that a direct communication is much easier.

Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).

Thank you very much.

Hi @castilhos90,

and welcome to our community.

As @Gelöschter Nutzer already said, we can only help you, when you fill in your profile.
He also told you how to do it, so please write us again when you filled it in.

I'm sure we can solve the problem together.

Kind regards Nico B.