Solved
Internet not working - Speedport hybrid
7 years ago
Hello!
I setup the speedport hybrid router/modem and had good internet for about a month. Then a few days ago it just stopped working. I've had experience setting up different routers and modems before and went through those procedures to troubleshoot any issues. Now I'm stuck on a page giving me an error that the three phone numbers associated with my account don't work. Has anyone else had this issues before and how did you solve it? Thanks!
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7 years ago
@cmyk & rgb Please fill in your customer number („Kundennummer“) and your mobile number („Rückrufnummer“) so a member of the Telekom-Hilft Team can contact you and look up all possible errors: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
Habe you tried to disconnect the DSL cable from the speedport Hybrid to just use LTE ? Is then the internet still working?
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7 years ago
Thanks for the quick response! I have tried removing the DSL cable and still no internet. I'm getting error codes 403 and DNS error V001. Just updated my profile.
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7 years ago
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7 years ago
@cmyk & rgb Juhuuu Freut mi das erst mal Internet tut 😃😃😃🙂💕 grüsle
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7 years ago
@Dunja thank you, that step by step tutorial fixed the issue and internet is working again ;D
I agree with that and am pleased because @Dunja Baumgartner had exactly the right tips at hand.
Greetz
Stefan D.
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7 years ago
Hello @cmyk & rgb and welcome to the Telekom hilft Communuty! cmyk & rgb @Dunja thank you, that step by step tutorial fixed the issue and internet is working again ;D @Dunja thank you, that step by step tutorial fixed the issue and internet is working again ;D cmyk & rgb @Dunja thank you, that step by step tutorial fixed the issue and internet is working again ;D I agree with that and am pleased because @Dunja Baumgartner had exactly the right tips at hand. Greetz Stefan D.
@Dunja thank you, that step by step tutorial fixed the issue and internet is working again ;D
I agree with that and am pleased because @Dunja Baumgartner had exactly the right tips at hand.
Greetz
Stefan D.
@Stefan D. Ganz rot anlauf un sorry das i nur ein Teil englisch versteh aber net tipseln kann 😊 ganz liebes grüsle da lass 🙂💕🙏
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7 years ago
@Dunja Baumgartner
Bei mir hat auch der Google-Übersetzer mitgeholfen.
Greetz
Stefan D.
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