internet stops working frequently in the last few weeks
2 years ago
Hello, for some reason the internet stops working almost every day at least 4 or 5 times a day at my house for the last few weeks
I have had Telekom in my home for more than one year, but these problems start happening around the last 8 weeks
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5 years ago
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2 years ago
There are a lot of potentials issues that can cause this, it's probably best to look at your own side (router, cabling etc.) of things before calling support.
Can you tell what type of contract (VDSL, fiber) and speed you have? Also, what router model are you using?
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2 years ago
Hi
VDSL, 100mb
router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A
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2 years ago
router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A
In that case, I'd go for @teezeh 's suggestion above.
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2 years ago
Self-service options: You can initiate a line check from https://www.telekom.de/kundencenter or from the MeinMagenta app on your phone and report and report an incident if necessary.
Best wishes,
Thomas
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2 years ago
Thank you @Inga Kristina J. , I'll wait for your call tomorrow
Just to be more clear about my situation, my internet work every now and then, but at least one time per hour it stops working for around 20 ou 30 minutes
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2 years ago
Hi @Henrique Silva ,
and thank you for the call.
As discussed, I reset your internet connection. Similarly to restarting your router, that gets rid of more common issues.
Your connection will be back within the next 20 minutes.
If the disconnects return, let me know here.
Kind regards
Sören G.
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2 years ago
@Sören G. Thanks for the support
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