‎My home internet often just stops working.

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My home internet often just stops working.

vor 4 Jahren

I’ve called the numbers I can find for English help. Either disconnected or just on hold for ever(45 mins before hanging up last time).

I’ve had this internet for a couple years. All the hardware is fine. But the internet just stops working!! I work from home so this is horrible. Them I need to use cellular data and often buy extra cellular data bc the home internet is so bad.

is there a way to have someone check my line?

thank you!

196

5 Sterne Mitgestalter
vor 4 Jahren
@katie26
Check here the Line:
Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen

and

Bitte Daten im Profil hinterlegen! Damit Dich ein Teamie Kontaktieren kann und Dir weiter hilft! a bisserl Geduld da die gut beschäftigt sind https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
1
Antwort
von
vor 4 Jahren
@Chill erst mal Thank you for your reply. The first link you sent gave me an option to report but apparently not working at this time due to maintenance.

I filled out my profile info. Hopefully someone gets in touch.

11days left on my mobile plan and almost out of cellular data. Pretty dumb since I pay for internet but monthly buying more cell data.
vor 4 Jahren
@katie26

"The hardware" = w h i c h hardware? Firmwareversion of your router?

Especially the router type W925V is well-known for a lot of hardware and firmware problems.

Furthermore, all informations concerning

- logfiles of the non-mentionned router
- type of connection between router and PC/tablet or...

are missing.

3
Antwort
von
vor 4 Jahren
These attached images are from the fritz!box.

I checked the cable, which runs behind a couch and bookcase so nothing can touch it. Everything is fine. Unplugged and plugged back in both ends. Did nothing.

Thanks for trying to help!
76A11580-DA46-4F26-B985-C5F1AACA30DA.jpeg
83E280FF-0CAA-4BF1-B864-D406F0D4F1FF.jpeg
Telekom hilft Team
vor 4 Jahren
Hello @katie26,

and thank you for the pleasant call. I started a support ticket for your issues with the internet connection. You should have received additional data volume for your mobile phone by now. I will call you tomorrow again to discuss the next steps.

Kind regards
Sören G.
2
Antwort
von
vor 4 Jahren
@katie26 you should have received a text message with redeemable vouchers. Sören G.
Telekom hilft Team
vor 4 Jahren
@katie26 I have scheduled an technician appointment.

Please find the date and time in the pn I sent you. The technician will be checking all connections that lead to your house and this will be free off charge.

Kind regards Sören G.
0
Telekom hilft Team
vor 4 Jahren
Hallo @@katie26,

wie ist der aktuelle Stand der Dinge?
Klappt alles.
Ich frure mich auf ein Feedback.

Viele Grüße
Fadi R.

0