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2 months ago
Hallo @Odira ogbu
the following text has been translated into English by DEEPL, as my English language skills are not particularly good.
Was a router supplied and is it connected?
If so, which model?
You write that there is a green status LED on which device?
Once the router is installed and online, it is your responsibility to get the rest of the home network up and running. If you would like help from a Telekom technician, you can book the individual installation service. Someone from Telekom will then come to your home and connect everything.
I will be happy to forward your problem to the Telekom Hilft team, who can book an appointment for you for the individual installation.
Greetings -LERNI-
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2 months ago
Hello @Odira ogbu,
which router do you use and are you trying to connect to it via a LAN-cable or a Wi-Fi device?
Kind regards
Malte
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