Internet weg nach Wechsel zu MagentaEINS Plus M

4 years ago

Guten Morgen,

 

Ich habe gestern den Wechsel zu MagentaEINS Plus M gewagt und musste feststellen, dass mein Festnetz nach ca. 10min. komplett Tod war. 
Von der Telekom aus hieß es, dass der Wechsel sofort von statten geht, nun versorge ich 4 Geräte mit HotSpot da zum Glück mein Mobilfunk schon auf unlimited läuft.
Kann ich mit einer Freischaltung heute (09.04.) rechnen oder brauch ich und meine Familie noch geguld?

MfG Kuuhaku

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4 years ago

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  • 4 years ago

    Hi @Kuuhaku,

    Frage:

    • Hast Du deinen Router einmal neue gestartet?
    • Was steht im Kundencenter unter dem Auftragsstatus?

    2

    Answer

    from

    4 years ago

    Den Router habe ich schon neugestartet.

    Im Auftragsstatus steht 

    Screenshot_1017.png

     

    Answer

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    4 years ago

    Ok, nun steht da 13.04. 
    Schade, dass beim Wechsel das Festnetz komplett gekappt wird.

    Edit: Internet (alte 50k) scheint wieder da zu sein.

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  • 4 years ago

    Hallo @Kuuhaku,

    ich habe gerade versucht dich zu erreichen, leider erfolglos.
    Hast du weiterhin Probleme mit dem Festnetz?

    Viele Grüße Nico B.

    1

    Answer

    from

    4 years ago

    Nein, derzeit läuft das Internet wieder problemlos. 

    Meine Fritzbox zeigt mit 59k an also wird es noch die alte MagentaZuhause M sein.

    MfG Kuuhaku

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  • 4 years ago

    @Kuuhaku,

    alles klar, danke für die Rückmeldung. Sollte es zu weiteren Komplikationen kommen, bevor du komplett zu MagentaEINSPlus gewechselt bist, kannst du dich gerne wieder melden.

    Viele Grüße Nico B.

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    4 years ago

    @Nico B.  Ich habe zu danken.
    Falls es zu weiteren Komplikationen kommt werde ich mich umgehend melden.

     

    MfG Kuuhaku

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