Good evening @Derek Reese ,

please excuse the inconvenience, caused by this issue.

As far as I recognize, a user, @Mikko, reported your problem to the Teamies , working on this platform. They will contact you.

You did insert your profile data already. Would you please add a phone number, showing times you are available  for the team to get in contact with you. Thank you,

Marlise

Derek Reese

I have been unable to find any way to get in contact with service technicians that speak English.

There is normally not even a way to get in direct contact with a German speaking technician, unless sent by Telekom to your place.

Once sent by Telekom it is just a matter of luck whether the technicial will speak English - or not.

I recommend you to try to involve a friend/colleague/neighbour that might translate.

Or actually (assuming you have a smartphone with mobile internet access) - a translator app might be a solution, or even google translate. On my Android I have installed this Microsoft app, you can speak to it in English and the audible output is in German (or vice versa, also other languages available)

https://play.google.com/store/apps/details?id=com.microsoft.translator

Hello @Derek Reese,

thank you for the pleasant call.
Our technician will be on site tomorrow between 11:00 am and 03:00 pm and sort out the issues with your internet connection.

I will be back on Monday and check in with you to see, whether or not further steps are required.

Kind Regards
Jonas Bl.

Hello @Derek Reese,

just wanted to write you a quick message. I haven't forgoten about your case.

Unfortunately there hasn't been any update on the current status of our colleagues working on fixing the connection issue.

I will request another update from the corresponding department and keep you informed.

Kind Regards
Jonas Bl.

Hello @Derek Reese,

I have now gotten a concrete answer.

There are apparently multiple outages in your region affecting several customers. Due to this large number of issues, our technicians on site are pretty occupied with fixing them one after another. That unfortunately leads to delays in some cases. Sadly including yours.
The next possible appointment on the 22nd of February, that I already told you about, is indeed the planned date for our technicians to fix your connection.

Should you be interested in a temporary solution via the mobile phone network, please let me know. I will gladly book that for you, so you may have a back up in case the landline connection has a longer lasting outage.

Kind Regards
Jonas Bl.