Kabel fehler e1
vor einem Jahr
Hello! I returned from vacation on 18th December. Have no internet since then. The speedport says Kabel Fehler e1. Reattached the cables but it's of no use. Have raised a fault but it's Christmas. Worried I would not have internet access for a long time. My German is not good enough to communicate with the hotline service. My building had some work done and Telekom did put out information regarding it. But I was away and could not do anything. Please help me out here.
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vor einem Jahr
@SKaran
please put your data in the fields of your community profile like showing in that Artikel.
https://telekomhilft.telekom.de/t5/Community-Hilfe/Eigenes-Profil-mit-Kundendaten-befuellen-Vorbereitung-fuer/ta-p/6329869
And it is neceserry not forgetting to save the dates at the end of the side.
After that write an answer in this thread, you habe done it.
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Antwort
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vor einem Jahr
@SKaran
i informed the Telekom hilft Team, that you need help.
P.S. I linked in the Teaminformation to the quote in my answer. So they will see the important Message more easy https://telekomhilft.telekom.de/t5/Festnetz-Internet/Kabel-fehler-e1/m-p/6481570#M2181687
Uneingeloggter Nutzer
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vor einem Jahr
Thanks for the pleasant call @SKaran.
As discussed, a technician will come tomorrow 21.12.2023 between 11am and 3pm.
I will keep my fingers crossed that everything will work afterward.
Let me know if you still need help after the visit.
I wish you a great evening.
Kind regards,
Martin Bo.
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