Gelöst

Kein Intenert

vor 6 Monaten

Ich habe seit dem 22. November kein Internet! 05 Techniker haben mich besucht, viele Versprechungen gemacht, auch hier im Forum, und keine Lösung! Und jetzt hat die Telekom mein Ticket geschlossen, als Problem behoben! Schwachsinn und schrecklicher Service! Wird die Telekom das Problem eines Tages beheben?

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18

    • Offizielle Lösung

      akzeptiert von

      vor 6 Monaten

      @Rafael Tomilheiro

       

      I escalated the ticket yesterday and got the feedback today that the appointment on Thursday will be accompanied closely so that you'll get a solution as soon as possible.

       

      Kind regards, Inga Kristina

      0

      1

      Antwort

      von

      vor 6 Monaten

      Thanks a lot Kristina! I appreciated it and I can feel you are putting all the efforts within your reach to have the problem solved!

      I had to tag your colleague just to remind him that all his messages  were bullshit and nothing really progressed! Over one month since his long text and promises and 0 result! 

      0

      Uneingeloggter Nutzer

      Antwort

      von

    • Offizielle Lösung

      akzeptiert von

      vor 6 Monaten

      @Inga Kristina J. thank you! Finally problem is solved!

      thank you again

      9

      Antwort

      von

      vor 5 Monaten

      Hi @Rafael Tomilheiro, 👋

       

      thanks for getting back to us. I understand your concern and will help you out. No need to worry, I double-checked the documents in our system and can confirm that you should not have been charged for the replacement device. Unfortunately, the costs will automatically be reflected on your next invoice. Please just ping us here once your new invoice has been created, and we'll refund you the amount of 32.73 Euro. I've also documented this for my colleagues in our system. I'm really sorry for the hassle - you won't have to pay that fee.

       

      Best regards,

      Jonas

      0

      Antwort

      von

      vor 4 Monaten

      Hello!

      the invoice is there! Can the amount related to the broken device be taken out as confirmed in the prior comment?

      @Inga Kristina J. and@Jonas W. 

      thank you

      0

      Antwort

      von

      vor 4 Monaten

      Hello @Rafael Tomilheiro,

       

      thanks for the info.

      I'll take care of the refund for you. :)

       

      Kind regards

      Louisa

      Uneingeloggter Nutzer

      Antwort

      von

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