Solved

Keine Internetverbindung -Englisch

8 months ago

Hello,

 

Technician came to my flat and installed glassfiber yesterday. I registered the modem and activated. After I got SMS that I could use router, I connected to my wifi router to the modem and configured everything.

 

But still no internet connection. 

 

I did everything like restarting, factory reset, changing cables..etc but no internet connection.

 

Can you help me with this?

 

Thank you

165

12

    • 8 months ago

      Hallo @Lydia5 


      Which router are you using?

      7

      Answer

      from

      8 months ago

      Thank you for the help Fröhlich 

      Eventually, I changed the router and works perfectly.

      Answer

      from

      8 months ago

      Yes, indeed! I changed the router and now it works perfectly. Thanks for your reply:)

      Answer

      from

      8 months ago

      @Lydia5

       

      Thank you for your final feedback 😊

       

      I'm really pleased to read that. Have a great weekend and have fun with fiber optics. 

       

      Best regards

      Timur

      Unlogged in user

      Answer

      from

    • 8 months ago

      What does your router "say" in its GUI

      1

      Answer

      from

      8 months ago

      The part of internet is having red light which should be green.

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      Answer

      from

    • 8 months ago

      Lydia5

      and configured everything.

      and configured everything.
      Lydia5
      and configured everything.

      Maybe screenshot(s) might help.

      0

    • Accepted Solution

      accepted by

      8 months ago

      Yes, indeed! I changed the router and now it works perfectly. Thanks for your reply:)

      0

      Unlogged in user

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