Low speed in MagentaZuhause M
vor 10 Stunden
Hello,
the connection was activated on 29th of April. I am only getting around 10Mbps speed. I checked with two routers. I am attaching screenshots from Fritzbox web interface. I tried to contact the helpline, unfortunately there is no English contact number, so I am asking here. Please let me know how can I resolve the problem. Thanks.
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vor 9 Stunden
Hello @user_245f04,
Welcome to the community. 🤗
I'm more than happy to take a look.
Please fill out your profile with your phone number and let me know here when that's done.
Also let me know which times I can reach you best.
Kind regards
Belana
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vor 8 Stunden
Hello@Belana M. ,
my phone number is already in the profile.
I am available from 9:00-18:00 everyday. Later is also fine. Thanks for quick reply.
Regards,
Kanak
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Antwort
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vor 5 Stunden
Hi Kanak @user_245f04,
thank you for the pleasant call. There seems to be an issue with the in-house cable. If booked a technician for Monday 12th May 08:00-12:00 to check where exactly the issue lies.
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