Gelöst

Mein Internet-Vertrag wurde unbewusst beim Umzug um 2 Jahre verlängert

vor einem Jahr

Hallo mir ist aufgefallen dass mein Internet-Vertrag durch dem Umzug  (07.2022)  um 2 Jahre verlängert. Mein Internet-Geschwindigkeit in der neuen Wohnung war schlechter geworden (nur 170 Mb, mein Vertrag war für 250Mb) . Ich habe telefonisch mit einem Mitarbeiter kommuniziert und habe es akzeptiert. Aber mir wurde nicht aufgeklärt dass der Vertrag so um 2 Jahre mit dem gleichen Gebühr (für den 250Mb Vertrag) verlängert. 

 

kann mich jemand hier weiter helfen? 

305

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