My contract expires on 01.06.2025 and I have opted to move to Glasfaser contract but there is no connection yet
vor einem Jahr
Hello everyone,
As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.
I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).
Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.
What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?
I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.
Thanks for your answers in advance!
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vor einem Jahr
Hello @TheNooBPRO,
thank you for your post. 🌷
I'm sorry that the fiber optics expansion is being delayed.
I'm more than happy to answer all your questions and take a look at your fiber optics order.
I don't want to disturb you on a holiday.
Please let me know when you are available.
Kind regards
Belana
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vor einem Jahr
Hi @Belana M. ,
Thanks a lot for the quick response.
Can you please schedule a call back for tomorrow at 10 a.m. in English?
Would it be a problem if I go for termination, even though the "Spätester Kündigungseingang" is 1. Mai 2025?
Best regards.
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vor einem Jahr
Hello @TheNooBPRO,
yes. We will get back to you tomorrow around 10 am. 😊
The latest cancellation date is simply the end of your contract term. If you submit a cancellation, it will take effect on that date.
Kind regards
Belana
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vor einem Jahr
my current MagentaZuhauseXL contract expires on 01.06.2025.
Hello everyone,
As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.
I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).
Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.
What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?
I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.
Thanks for your answers in advance!
Have you actively cancelled it ("Kündigung")? Otherwise it will change to a different contract status where there is no more minimum duration, can be terminated within one month.
7
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vor einem Jahr
Hi @Jonas W.
Wow, I need to look into that. Thanks for pointing it out. Did you call me on my mobile number or the landline? I do not have a landline telephone, so maybe that's why.
Ah, okay, I got it, so the two contracts are not actually linked. That was a misunderstanding on my part. Thanks a lot for clearing it out.
Kind regards.
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vor einem Jahr
@TheNooBPRO I just talked to Jonas. He tried to reach you under your cell phone number.
Kind Regards
Wiebke
von
vor einem Jahr
Hi @Wiebke S.
Then it's definitely an issue. I'll look into it. Thanks 😄
Kind regards.
Uneingeloggter Nutzer
von
vor einem Jahr
Hi everyone :),
One more question. My wife wants to make a new Telekom internet contract in her name to replace mine. She has a Telekom mobile contract. Would she be considered a new Telekom customer for internet? She is trying to get advantage of the Check24 offers and stay in the Telekom network since it worked nicely for us.
Kind regards.
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3
von
vor einem Jahr
Hello @TheNooBPRO,
yes, she is considered a new customer in terms of ordering internet contract.
Kind regards
Belana
von
vor einem Jahr
Hi Belana
Great! Then I will let her know :)
Kind regards.
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von
vor einem Jahr
Hello @TheNooBPRO,
you're welcome.
Is there anything else I may help you with?
Kind regards
Malte
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vor 4 Tagen
Hello again :)
The fibre cable was finally laid out this week, and I received an SMS regarding the activation and the start of the contract this month. There was no contact from Telekom regarding the existing DSL contract (MagentaZuhauseXL DSL, ends mid-2027).
I have a few questions/requests:
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vor einem Tag
Hello @TheNooBPRO,
the Bereitstellungsdatum refers to the activation date of the new fiber connection. Meaning the new fiber 300 has a minimum run time of 24 months starting at August 11th.
The current DSL contract will stay active as long as you did not use the activation link for the fiber connection. As soon as you activate the fiber contract via said link, the fiber contract will be activated and the previous DSL contract will be switched off.
Kind regards
Jonas
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vor 13 Stunden
Hello @Jonas Bl. ,
Thanks for the clarification.
Unfortunately, this does not work for us. We had understood that the Glasfaser contract would run to the same end date as the existing DSL contract, not start a new 24-month term at a high monthly price. Since the DSL contract runs until mid-2027 anyway, we would rather stay on it and move to fibre when it ends.
So we intend to make use of the withdrawal right set out in the Auftragsbestätigung (14 days from 11.09.2026), and in any case of the "jederzeitiges Kündigungsrecht bis zur Bereitstellung" stated under Glasfaser 300. The Einrichtungslink has not been used, and the connection has not been activated.
To make sure nothing goes wrong on your side, could you please confirm the following in writing:
1. That the existing MagentaZuhause XL contract of my wife (Vertragsbeginn 27.06.2025) continues unchanged, with no change to price, term, or MagentaEINS Vorteil.
2. That the Glasfaser contract in my name from 2024 is cancelled. This was stated on the phone on 11.09.2026, but I never received any written confirmation of it, and I would like that on record with the effective date.
3. That no costs arise for the Glasfaser-Hausanschluss already installed. The connection was offered free of charge during the 2024 build-out campaign; I signed a tariff contract at that time as required, and the delay in delivery was not on our side.
We are not trying to get out of fibre. We do want it, just at the point when the DSL contract ends. Thanks for your help 😀.
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vor 5 Stunden
Good morning @TheNooBPRO,
my colleague @Johannes P. already forawrded your case to the specific team, that can handle the cancellation. We can not, since the original activation date for your order already lies in the past. At which point our system does not allow us to cancle the order. It has not been cancalled yet. Our colleagues are working on that.
Regarding your first point: As I said previously: As long as you do not use the activation link, the fiber connection will not be activated. That applies to both, your order, as well as the one made under your wife's name.
I would, however, like to add two things:
1. The monthly rate of the new fiber contract is actually cheaper than the one for your wife's current DSL connection.
2. If you only switch to fiber after the end of the minimum run time of the current DSL connection, you will still have another full 24 months of new minimum run time for the fiber contract at that point. Meaning, the "overall" minimum runtime with a switch to fiber would be shorter, if you were to switch now as opposed to switching at a later point in time.
The fiber expansion at your address itself is indeed free of charge.
Kind regards
Jonas
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