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Need assistance to cancel contract
5 years ago
Hello, unfortunately, I can only speak English. I currently have a contract through Telekom for TV & Internet. I'm having to leave the country prematurely due to family circumstances on 26 September. I can provide proof of the move if needed. I need assistance on how to proceed with canceling the services. Thank you in advance for any assistance provided.
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5 years ago
Hello @c.nichols8806 ,
but only in German:
https://www.telekom.de/hilfe/kuendigung-festnetz/besonderer-grund/umzug-ausland
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5 years ago
@zimso I am looking at my invoice and I don't know where it is located?
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5 years ago
@c.nichols8806
Translation of the by @zimso mentioned link:
"
If you move abroad, you can terminate your contract without observing the contract term and notice period if you provide us with appropriate proof of the move. To do this, we need one of the following documents, for example:
Certificate of the employer
"
Translated by means of deepl software.
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5 years ago
Hi @c.nichols8806
If you leave Germany you are entitled to cancel your Telekom contract with a six days notice period. It is important to know that you need some evidence that you actuall leave the country, like e.g. certification of deregistration from your German home residence.
As @zimso already replied you can easily cancel the contract online and submit the required certs.
Let me know if I can be of any further help!
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5 years ago
@c.nichols8806 Yes, that's what it meant.
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5 years ago
@zimso Thank you so much for your assistance!
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5 years ago
I can confirm right now, that your contract will be cancelled on the 26th of September 2020.
If you need any further assistance, please don't hesitate to ask.
Kind regards
Nico B.
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