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Need assistance to cancel contract
vor 5 Jahren
Hello, unfortunately, I can only speak English. I currently have a contract through Telekom for TV & Internet. I'm having to leave the country prematurely due to family circumstances on 26 September. I can provide proof of the move if needed. I need assistance on how to proceed with canceling the services. Thank you in advance for any assistance provided.
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vor 5 Jahren
Hello @c.nichols8806 ,
but only in German:
https://www.telekom.de/hilfe/kuendigung-festnetz/besonderer-grund/umzug-ausland
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Antwort
von
vor 5 Jahren
@zimso I am looking at my invoice and I don't know where it is located?
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von
vor 5 Jahren
@c.nichols8806
Translation of the by @zimso mentioned link:
"
If you move abroad, you can terminate your contract without observing the contract term and notice period if you provide us with appropriate proof of the move. To do this, we need one of the following documents, for example:
Certificate of the employer
"
Translated by means of deepl software.
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vor 5 Jahren
Hi @c.nichols8806
If you leave Germany you are entitled to cancel your Telekom contract with a six days notice period. It is important to know that you need some evidence that you actuall leave the country, like e.g. certification of deregistration from your German home residence.
As @zimso already replied you can easily cancel the contract online and submit the required certs.
Let me know if I can be of any further help!
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von
vor 5 Jahren
@c.nichols8806 Yes, that's what it meant.
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von
vor 5 Jahren
@zimso Thank you so much for your assistance!
Antwort
von
vor 5 Jahren
I can confirm right now, that your contract will be cancelled on the 26th of September 2020.
If you need any further assistance, please don't hesitate to ask.
Kind regards
Nico B.
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