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2 years ago
Übersetzt mit DeepL:
Guten Tag
18.08.2023: Ich habe ein Glasfasermodem installiert, aber nichts funktioniert. Die "Statusanzeige" des Modems ist gelb.
29.08.2023: Jetzt ist die Verbindung zur Wohnung hergestellt, die "Statusanzeige" des Modems blinkt nicht mehr gelb, sondern grün.
04.08.2023: Das Internet funktioniert immer noch nicht. Ich möchte nur wissen, wie es um meine Verbindung bestellt ist.
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2 years ago
@muller_73 Störung melden. 0800 330 1000
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2 years ago
Zweimal gemeldet.
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2 years ago
@muller_73 und? Was passiert nun? Du darfst ruhig mehr erzählen.
Dass Du bereit eine Störung gemeldet hattest, hattest Du auch nicht erwähnt.
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2 years ago
@muller_73
Thanks for all the info.
We are just still checking the current situation and the correct procedure. We will get back to you tomorrow during the day for further discussion.
I thank you for your patience.
Best regards
Timur K.
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2 years ago
Just for your information... Today I received the following message from Telekom:
"Ich Sehe das der Termin auf den 31.10.2023 verschoben wurde. Wir haben die Möglichkeit ihnen einen sogenannten Schnellstart Router zu Verfügung zu stellen damit Sie übergangsweise das Internet per LTE Empfangen können. Sie können das Gerät im T-Shop Abholen müssen uns nur einmal bescheid geben das Sie das machen möchten das wir im System das Hinterlegen können. Der Router Kostet einmalig 1 €"
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2 years ago
@muller_73
Thank you very much for the pleasant conversation earlier 😊
As discussed, the fiber order has been cancelled due to the current fiber migration. As soon as the migration is completed, we need to enter the fiber order through the new system so that a new fiber box with a fiber ID can be built again as well. We will check this regularly and get back to you.
You can pick up the MagentaZuhause Schnellstart ( LTE router) at the T-shop 👍🏽. If this does not work, please contact us again here.
Best regards
Timur K.
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2 years ago
Thanks a lot!
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2 years ago
Thank you very much for your help. I received the modem on Friday. Everything went without any problems.
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2 years ago
Hi there @muller_73,
please excuse us for the long period of not communicating. Being able to finally shed some light on the ongoing mystery of your fiber-optical line, we can now move forward and actually begin to negotiate a contract for your connection with Telekom!
By the beginning of next week, I'd like to get in touch with you on the phone. Does that work for you?
Kind regards,
Christian H.
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2 years ago
@muller_73
Hi,
I have now received feedback 😊 The error has been resolved by the system 👍🏽 Our field service will contact you as soon as possible to arrange a new appointment 🙏🏽
Best regards
Timur K.
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2 years ago
Yes, today before lunch I received my code for the optical socket and completed the modem registration. The status lamp on it now lights up green.
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2 years ago
@muller_73
I'm really pleased that the connection has now been activated 😊 When the modem lights up green, the Internet connection is active. The router must then be connected to the fiber optic modem once. If no connection is established, there is probably a configuration problem.
Best regards
Timur K.
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2 years ago
@muller_73I am sorry for the late reply.
A data voucher is on its way to your Gmail address, and we will check the status of your fiber order.
Kind regards
Sören G.
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2 years ago
Thanks a lot! It was very quick and convenient.
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