New Glasfaser connection through Check24

vor 5 Stunden

Hi. I have recently booked a Glasfaser connection through Check24 for my new apartment (on 08.02.2026). But I haven't received any communication from Telekom via email/call. Is that normal? if not, do I have to do something else to trigger the registration process?

I get the keys to the new apartment on February 19th so I don't really have access to the physical mailbox at the moment.

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vor 2 Stunden

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    • vor 5 Stunden

      Try contacting Check24. As long as you haven't received a response from Telekom, they're your point of contact. Five days isn't a very long time, especially since February 8th was a Sunday.

      Don't count on getting your connection by February 19th either ;)

      0

    • vor 5 Stunden

      Good evening @Writwick and welcome to our Community. 

       

      It can take a few days for the contract to be "transferred" to us. 

       

      If you want us to have a closer look, please fill in the details in your profile and give us timeframe, when you are available for a call. 😊

       

      Kind regards Sven

       

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      von

      vor 2 Stunden

      Hey. thanks a lot for the reply. I will wait for the next week.

      Unfortunately, I couldn't find my Kundennummer (This is my first time applying for a telekom product). So, I won't be able to fill the profile-information immediately anyway.

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      Uneingeloggter Nutzer

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    • vor 3 Stunden

      @Writwick Just my 5 cts:  Bad Timing. You will never have your line ready when moving in.

      Even if everything would work fine you should expect at least 3 months for a fibre connection.

      Update: author reference updated.

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      vor 3 Stunden

      @wolliballa 

      Sicherlich nur den falschen rausgefischt :P 

      von

      vor 2 Stunden

      That makes me a little worried. 😅 But the blame is on me.

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