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21 hours ago
Hallo @user_b7aba4 ,
welche Ansage hört der Anrufer?
0
19 hours ago
Hallo @user_b7aba4,
danke für deinen Beitrag hier und herzlich willkommen in der Community.
Gerne mache ich mir ein Bild von der Situation, bitte schreibe mir, wann wir einmal
telefonieren können und beantworte bitte noch die Frage von @wari1957
Mit freundlichen Grüßen
Manuel
0
2 hours ago
Hallo, die Ansage ist, dass dieser Anschluss nicht erreichbar ist.
0
2 hours ago
Ich habe mittlerweile auch so eine Diagnose von der Telekom durchlaufen lassen hat auch nichts geändert. Der Anruf beim Kundenservice hat auch noch nichts geändert, aber ich habe noch Hoffnung. Danke für das Hilfeangebot!
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1 hour ago
Hallo @user_b7aba4,
danke für die Antwort auf @wari1957 Ich habe einmal anhand der hinterlegten Daten geschaut. Es ist bereits durch den Kundenservice ein Ticket an die passende Abteilung weitergegeben worden. Genau dies hätten wir hier auch gemacht.
Auch wenn es nun leider etwas abgedroschen klingt, habe bitte etwas Geduld, die Kollegen werden sich bei dir zurückmelden. Ob dies allerdings noch heute passiert, kann ich dir bedauerlicherweise nicht versprechen.
Gruß
Sebastian
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