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No internet for 2 days already

vor 4 Monaten

Hello,

 

Yesterday's morning (26.08.24) my DSL connection stopped working. I have reported the issue using Telekom website -> Störung, and there are still no updates. Yesterday it was saying something about Training which I have spotted on the router logs, today it simply cannot connect.

 

It is not the first long disconnect. In the end of July it lasted 7-8 hours but luckily happend in the evening. I am working from home, and it is very annoying that the problem is still not fixed because I have to go to the office which is pretty far away. 

 

Yes, I have already checked all the cables. 

Yes, I have restarted the router multiple times

Yes, I have left it off for 10-15 minutes. 

No, I do not have another router and I do not aee the reason why I should buy another one knowing that the issue is likely on Telekom's side (below).

 

The  diagnostics says that the last 200 meters of the line are good, so I need to contact my service provide to check the rest of the line  

 

Some info:

  • Location: Munich
  • Connection type: DSL
  • HW: FRITZ!box 7530 OS version 7.59 (updated on 24.08.24).

 

Apologies, I do not speak German to maintain good enough verbal communication, so I would prefer to continue using any written channels (this forum topic or pm).

 

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  • Akzeptierte Lösung

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    vor 4 Monaten

    I would like to say thank you all for your help. Amazing job! The issue has been resolved, you may close the topic now.  

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