Gelöst
No internet for 2 days already
vor 9 Monaten
Hello,
Yesterday's morning (26.08.24) my DSL connection stopped working. I have reported the issue using Telekom website -> Störung, and there are still no updates. Yesterday it was saying something about Training which I have spotted on the router logs, today it simply cannot connect.
It is not the first long disconnect. In the end of July it lasted 7-8 hours but luckily happend in the evening. I am working from home, and it is very annoying that the problem is still not fixed because I have to go to the office which is pretty far away.
Yes, I have already checked all the cables.
Yes, I have restarted the router multiple times
Yes, I have left it off for 10-15 minutes.
No, I do not have another router and I do not aee the reason why I should buy another one knowing that the issue is likely on Telekom's side (below).
The diagnostics says that the last 200 meters of the line are good, so I need to contact my service provide to check the rest of the line
Some info:
- Location: Munich
- Connection type: DSL
- HW: FRITZ!box 7530 OS version 7.59 (updated on 24.08.24).
Apologies, I do not speak German to maintain good enough verbal communication, so I would prefer to continue using any written channels (this forum topic or pm).
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vor 9 Monaten
I do not speak German to maintain good enough verbal communication, so I would prefer to continue using any written channels (this forum topic or pm).
@kt49
i informed the Telekom hilft Team that you have a DSL connection problem. And i told them, you need some english speeking person to help.
They have to comnect you first by phone for authentification your person. They have to look, that you are yourself and not another person. They will ask you something about your data like Kundennummer (costumer number) ... and the last six digits of the IBAN, from what your bill will be paid monthly.
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Antwort
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vor 9 Monaten
Hi 😊,
I would like to confirm the technician's appointment for tomorrow between 13:00 and 17:00.
We look forward to hearing from you after the appointment.
Thank you.
Antwort
von
vor 9 Monaten
Hi @Fadi A. , thank you, I will keep you posted tomorrow
Antwort
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vor 9 Monaten
Hey there @kt49! Please let us know, if your appointment with the technician was to your satisfaction. Kind regards ^Christian
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vor 9 Monaten
I would like to say thank you all for your help. Amazing job! The issue has been resolved, you may close the topic now.
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