Hello,
I have the MagentaZuhause XXL plan with Glasfaser 600 and a Speedport Smart 4 Plus.
Ever since 07:00 AM from 29/09 I have got no connection.
I already tried turning my router on/off, running the checks in the Telekom Störung page, as well as resetting and re-adding my account into the router. None of this worked.
The router has an orange light in the middle and shows an X on top of the image of the globe in its screen.
I tried calling the Störung phone number, but I don't speak german and wasn't able to connect with a person.
The online chat always says no one is available to help as well.
Could someone help me?
Thank you!
Akzeptierte Lösung
akzeptiert von
vor 3 Monaten
The technician came and fixed the problem!
The fiber optic cable that feeds my apartment unit was loose and ended up falling inside the building distribution box.
He also modified the fiber optic box inside my apartment as it apparently was installed incorrectly (it had a cable coming out of it instead of an output).
I was also properly compensated for the downtime.
Thank you to everyone that chimed in and helped!
1
von
vor 3 Monaten
@Folle Thank you very much for your feedback.
Kind Regards Wiebke
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