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vor 10 Monaten
Störung melden @sergiogp17
https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true
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vor 10 Monaten
Hello @sergiogp17, Thanks for the update. To check your line in detail and support you further, could you please send us your landline number via Direct Message? ^Fadi
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vor 10 Monaten
Hi @Fadi A. , I tried but can't send you a direct message as no user shows up, can you write me first? Thanks for assisting - quite urgent situation as I need internet for work
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vor 10 Monaten
@Belana M. can you please drop me a DM so I can forward you the landline number as requested below by Fadi?
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vor 10 Monaten
Hi, I connected the laptop to the router via Etherned yesterday, this is the error that gave when troubleshooting. I got a new cable but the error persists, so I guess I need a specialist to fix this. Please inform on how to proceed @Belana M. @Fadi A.
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vor 10 Monaten
Thank you very much for the pleasant conversation earlier 🙂
As discussed, there is a line interruption somewhere that the technician has to fix 👍🏽 He will take care of it tomorrow, between 8 - 12 am.
Please give us feedback after the technician's appointment 🙂
Best regards
Timur
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vor 10 Monaten
Hi @sergiogp17, 👋
I checked your ticket, and the technician documented that they fixed a faulty connection at the grey box on the street. According to my system, you are back online. I hope this has solved your issue. 😊
Best regards,
Jonas
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