‎speedsport smart 4 setup light blinking yellow

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speedsport smart 4 setup light blinking yellow

vor 6 Monaten

Hello Telekom help center,

I just got my SPEEDPORT SMART 4 PLUS for my home WI-FI. the internet has not been connected and a yellow blinking light appears in the center of the device. In addition, the display shows the 'Cable Error(e0)' message.

Could you please let me know how I can fix the error to use my Wi-fi.

i got all the new router and cables from telekom a week back itself.

379

Community Guide
vor 6 Monaten
Hallo @KUNAL SEERNANI

the yellow flashing LED indicates that the router cannot establish a connection to the Internet.

This could be due to faulty cabling between the router and the TAE socket.

Please try the following:

1. remove the DSL cable from the router and the TAE socket

2. disconnect the router from the power supply for approx. 10 minutes

3. plug the DSL cable back in on both sides

4. reconnect the router to the power supply

5. wait approx. 5 - 10 minutes and observe whether the error has been rectified.

If this is not the case, please report it here again so that I can inform the team.

(Translated with www.DeepL.com/Translator (free version))

Gruss -LERNI-
1
Antwort
von
vor 5 Monaten
@Lerni schrieb:
Hallo @KUNAL SEERNANI
the yellow flashing LED indicates that the router cannot establish a connection to the Internet.

This could be due to faulty cabling between the router and the TAE socket.

Please try the following:

1. remove the DSL cable from the router and the TAE socket
2. disconnect the router from the power supply for approx. 10 minutes
3. plug the DSL cable back in on both sides
4. reconnect the router to the power supply
5. wait approx. 5 - 10 minutes and observe whether the error has been rectified.

If this is not the case, please report it here again so that I can inform the team.

(Translated with www.DeepL.com/Translator (free version))

Gruss -LERNI-
so i followed your instructions and still the error shows up.
Community Guide
vor 5 Monaten
Hallo @KUNAL SEERNANI

Please insert the grey TAE plug into the right-hand socket and test again.

Greetings- LERNI-
13
Antwort
von
vor 5 Monaten
hi @Khaled A.
can we have a call today?
im really in an urgent need of the internet at home ,so need your help pls.
thank you.
1 Sterne Mitglied
vor 5 Monaten
hi @Lerni what should i do now, no call has been coming to me regarding the issue, i tried calling the customer care but they just converse in german. Im really stuck, i would really appreciate if you could help me in any way, i ve been trying to get internet to my home for a week now and nothing is happening. pls help if you could.
Thank you.
0
Community Guide
vor 5 Monaten
Hello @KUNAL SEERNANI

I have now informed the team again and hope that someone will get back to you soon.

Greetings -LERNI-
2
Antwort
von
vor 5 Monaten
Good evening @KUNAL SEERNANI I've seen and answered your PN. I'll call you in a few minutes.

Kind regard Sven
1 Sterne Mitglied
vor 5 Monaten
@Sven Ö. thanks a lot sven
9
Antwort
von
vor 5 Monaten
Hey @kunalseernanni I'm really happy to hear, that the line could be activated today. As discussed, I did the refund for the already paid devices. If you have any further questions or need help, just let me know.

Kind regards Sven