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No wifi connection

vor 2 Jahren

I have the telekom router and wifi connection at home. The router shows white light for WLAN and status. When I use the my magenta app and check router then it shows router and wifi working. But when I check connection it fails. My wifi is showing no internet.  I just checked I have no customer number just an order no which I'll write on my profile. I have work from home and I won't be able to do anything if it's not fixed by Tomorrow.

280

5

    • vor 2 Jahren

      @TJ15 

      As a fallback option you should use a LAN cable. So you can login into the router and check the wifi PSWD and  SSID .

      0

    • vor 2 Jahren

      @NoOneElse that was @TJ15 says sound for me the has installed the router and have connection via wifi but he have no connection because the order is not done yet.

       

      What Day for delivery is on you confirmation of the order?

      0

    • vor 2 Jahren

      TJ15

      I just checked I have no customer number just an order no

       I just checked I have no customer number just an order no
      TJ15
       I just checked I have no customer number just an order no

      So you are a new Telekom customer?

      Which router model do you use?

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      Hi the issue is resolved by itself .

      1

      Antwort

      von

      vor 2 Jahren

      Good evening @TJ15 ,

       

      thanks for your discription of your wifi problem.

      As you wrote, it is resolved by itself.

      I think all of us will be happy to know, what the reason was.

      Would you tell us the solution?

       

      Best regards Sarah D.

      Uneingeloggter Nutzer

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