Not receiving "Glasfaser" contract confirmation (Auftragsbestätigung) from Telekom. The contract was applied via "Logitel"
4 days ago
Hello Telekom Team.
Through "Logitel" (online agent), I requested for a "glasfaser 150" contract on 15.04.2025. I still didn't receive contract confirmation email from Telekom. The glasfaser box is already available inside a room in my apartment.
The "logitel" portal still shows the status as "under process"
Please help me to get contact confirmation (Auftragsbestätigung) from Telekom.
kind regards
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4 days ago
Hello Telekom Team. Through "Logitel" (online agent), I requested for a "glasfaser 150" contract on 15.04.2025. I still didn't receive contract confirmation email from Telekom. The glasfaser box is already available inside a room in my apartment. The "logitel" portal still shows the status as "under process" Please help me to get contact confirmation (Auftragsbestätigung) from Telekom. kind regards
Hello Telekom Team.
Through "Logitel" (online agent), I requested for a "glasfaser 150" contract on 15.04.2025. I still didn't receive contract confirmation email from Telekom. The glasfaser box is already available inside a room in my apartment.
The "logitel" portal still shows the status as "under process"
Please help me to get contact confirmation (Auftragsbestätigung) from Telekom.
kind regards
It can take up to three weeks for the order confirmation from Telekom to arrive.
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4 days ago
I requested for a "glasfaser 150" contract on 15.04.2025. I still didn't receive contract confirmation email from Telekom.
Hello Telekom Team.
Through "Logitel" (online agent), I requested for a "glasfaser 150" contract on 15.04.2025. I still didn't receive contract confirmation email from Telekom. The glasfaser box is already available inside a room in my apartment.
The "logitel" portal still shows the status as "under process"
Please help me to get contact confirmation (Auftragsbestätigung) from Telekom.
kind regards
No big surprise.
Today 18th is public holiday, Saturday/Sunday are no working days, Monday will be public holiday - I would expect a confirmation not before someday next week, also depending on whether this is sent via email or via snail mail
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4 days ago
@user_ffa68c
Have you so far received ANYTHING directly from Telekom (e.g. "Eingangsbestätigung")
If not then the issue is probably still with Logitel
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3 days ago
Hey @user_ffa68c and welcome to our Telekom hilft Community. :-)
I just tried to call you, but got the note, that person I'm calling is not available. Is the number right? When do you have time for a call and as already mentioned, did you receive any kind of e-mail?
Kind regards Sven
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