Not receiving "Glasfaser" contract confirmation (Auftragsbestätigung) from Telekom. The contract was applied via "Logitel"
1 month ago
Hello Telekom Team.
Through "Logitel" (online agent), I requested for a "glasfaser 150" contract on 15.04.2025. I still didn't receive contract confirmation email from Telekom. The glasfaser box is already available inside a room in my apartment.
The "logitel" portal still shows the status as "under process"
Please help me to get contact confirmation (Auftragsbestätigung) from Telekom.
kind regards
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11 days ago
Hi.
Again, a big thank you.
After above events I finally requested another contract via logitel in 28.04.25 (glasfaser 150).
The Telekom sent me an Email next day 29.04 that they will keep me update but nothing happened afterwards. I waited for a week before I contact "Telekom Community" here yesterday. Yesterday and today, very friendly and patient employee contacted me on mobile and solved the problem in few minutes on call (there was a technical glitch in contract, therefore, it wad pending in Telekom system).
After few hours of phone call I successfully received the contract confirmation (Auftragsbestätigung) from Telekom.
Thank you very much for your efforts and time.
You guys are just super and very fast. 😊
kind regards.
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