After 2 months - Glasfaser contract terminated, no reason, no prior information. The contract was made via Logitel

21 days ago

Hi Wonderful Community.

My new glsfaser contract, for apartment, was started in June 25. The 2 years contract was made via "Logitel".

Today, suddenly, Internet was dis-connected. I registered complaint and called "Telekom Helpline". They told me on phone that "Logitel" gave them instructions for termination of the contract.

However, I never requested termination to "Logitel" or "Telekom" for this contract. Also, no one informed me about this termination.

"Telekom" asked us to wait till next evening and someone would contact us.

Due to different important resons, I need quick re-storation of Internet instead of waiting 24 hours.

Could you guys help to re-store the internet urgently

I am available on phone today till 23:45 and tomorrow from 8 to 23.30.

kind regards

    


Edit durch @Sherlocka  aus Datenschutzgründen. Titel gekürzt, da Störungsnummer enthalten. Der Titel war ursprünglich aufgebaur wie folgt: "Störungsnummer: NUMMER - After 2 months - Glasfaser contract terminated, no reason, no prior information. The contract was made via Logitel"

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    • 21 days ago

      user_ffa68c

      I am available on phone today till 23:45

      Hi Wonderful Community.

      My new glsfaser contract, for apartment, was started in June 25. The 2 years contract was made via "Logitel".

      Today, suddenly, Internet was dis-connected. I registered complaint and called "Telekom Helpline". They told me on phone that "Logitel" gave them instructions for termination of the contract.

      However, I never requested termination to "Logitel" or "Telekom" for this contract. Also, no one informed me about this termination.

      "Telekom" asked us to wait till next evening and someone would contact us.

      Due to different important resons, I need quick re-storation of Internet instead of waiting 24 hours.

      Could you guys help to re-store the internet urgently

      I am available on phone today till 23:45 and tomorrow from 8 to 23.30.

      kind regards

          


      Edit durch @Sherlocka  aus Datenschutzgründen. Titel gekürzt, da Störungsnummer enthalten. Der Titel war ursprünglich aufgebaur wie folgt: "Störungsnummer: NUMMER - After 2 months - Glasfaser contract terminated, no reason, no prior information. The contract was made via Logitel"

      user_ffa68c

      I am available on phone today till 23:45

      Teamies are available until latest 23:00

      Probably they ran out of time today.

       

      Have you tried with Logitel?

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      2

      from

      21 days ago

      Thanks for the update.

      Not really. I got the info only after calling Telekom Helpline in late evening. So, logitel team were not available too.

      regards

      from

      20 days ago

      Logitel starts at 10:00. I cannot contact with them before 10:00.

      regards

      0

      Unlogged in user

      from

    • 20 days ago

      Hello @user_ffa68c, thank you very much for the phone call.

       

      I still can't answer what exactly happened and why your connection was canceled.

       

      You've already received an email and text message so you can reactivate your connection.

       

      Kind Regards Wiebke 

       

       

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      10

      from

      20 days ago

      Hey @user_ffa68c,

       

      since my colleague Wiebke is off duty for the weekend, I'll have to ask you for a little patience. Unfortunately, I can't see what she wanted to send you, myself. But she'll be back on Monday, and I'll inform her to send you the info you asked for.

       

      I'm sorry for this inconvenience.

       

      Kind regards

      Louisa

      0

      from

      17 days ago

      Good morning @user_ffa68c,

       

      I just talked this through with my colleague Wiebke and took care of the e-mail you requested. I hope this helps you with any requests from logitel.

       

      Kind regards

      Louisa

      0

      from

      17 days ago

      Good Morning.

      Thank you very much.

      I hope too that your email will help to resolve the issue with "logitel". Let's see 😀

      regards.

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