Online/Anniversary discount lost due to multiple contract recreations
8 hours ago
Hi Telekom hilft Team,
I hope you can help me resolve an issue with my fiber‑optic contract.
Timeline
13.06.2025 – Online order <erntfernt> with €200 online bonus and a 6‑month discounted price (€20 instead of €50).
Order was cancelled automatically ("unknown processual reason").
A Telekom agent called me and created a new order → Contract <entfernt>. After a follow‑up call, my original conditions were restored.
11.07.2025 – Installation took place. The technician said the contract was again incorrect and opened yet another contract → <entfernt>
The confirmation for this latest contract removed the extra €100 bonus and shortened the discount to 3 months.
Since then I have tried phone, WhatsApp and email support without success.
What I am requesting
Credit my account with €190 to compensate for the missing benefits; or
Adjust the terms of my current contract so that they match the original online offer.
I can provide screenshots of the original offer upon request. All order/contract numbers are listed above.
Thank you in advance for your support!
*
Vertragsnummern entfernt von VoPo914
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7 hours ago
Hello @schibrikov,
thank you for the nice call.
I've opened a request for the missing special price and the one-time credit. I'll get back to you when I get a response.
Kind regards
Belana
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