Hi Telekom hilft Team,

I hope you can help me resolve an issue with my fiber‑optic contract.

Timeline

• 13.06.2025 – Online order <erntfernt> with €200 online bonus and a 6‑month discounted price (€20 instead of €50).

• Order was cancelled automatically ("unknown processual reason").

• A Telekom agent called me and created a new order → Contract <entfernt>. After a follow‑up call, my original conditions were restored.

• 11.07.2025 – Installation took place. The technician said the contract was again incorrect and opened yet another contract → <entfernt>

• The confirmation for this latest contract removed the extra €100 bonus and shortened the discount to 3 months.

Since then I have tried phone, WhatsApp and email support without success.

What I am requesting

1. Credit my account with €190 to compensate for the missing benefits; or

2. Adjust the terms of my current contract so that they match the original online offer.

I can provide screenshots of the original offer upon request. All order/contract numbers are listed above.

Thank you in advance for your support!

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Vertragsnummern entfernt von VoPo914