Hello Telekom hilft Team,
I need to cancel my MagentaZuhause order scheduled for Sept 2026. I am moving out of my current apartment in May 2026.
Reason: I do not have a new permanent address yet. I will be moving into a temporary, furnished shared-living situation that already has an active internet connection. Therefore, it is technically impossible for me to take this contract with me or provide a new installation address.
Since the provision date is over a year away and I will no longer reside at the contract address, I request an immediate Stornierung (annulment) of the order.
My customer details are in my profile. Looking forward to your confirmation.
vor 26 Tagen
I need to cancel my MagentaZuhause order scheduled for Sept 2026.
Hello Telekom hilft Team,
I need to cancel my MagentaZuhause order scheduled for Sept 2026. I am moving out of my current apartment in May 2026.
Reason: I do not have a new permanent address yet. I will be moving into a temporary, furnished shared-living situation that already has an active internet connection. Therefore, it is technically impossible for me to take this contract with me or provide a new installation address.
Since the provision date is over a year away and I will no longer reside at the contract address, I request an immediate Stornierung (annulment) of the order.
My customer details are in my profile. Looking forward to your confirmation.
Is this about a tariff and/or about the pysical house connection (" APL ")?
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von
vor 26 Tagen
It is the Glasfaser 150.
von
vor 26 Tagen
It is the Glasfaser 150.
This is a tariff for the internet connection, precondition is an existing fiber connection.
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vor 26 Tagen
Thank you for your post in our community. 🙂
We’re sorry to hear that you’d like to cancel your subscription. 🙏 In order to determine whether you’re eligible for a special cancellation right, we’ll need proof of your move. Do you already have proof of your move?
Best regards
Timur
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