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2 days ago
I have seen my invoice online and it contains products and services I did not order or receive. I looked back at my order history and seen that during the past few weeks orders were placed for products with my customer number but a different phone number (unknown to me). I obviously never ordered these things and now have a very high invoice pending. What can be done?
I have seen my invoice online and it contains products and services I did not order or receive. I looked back at my order history and seen that during the past few weeks orders were placed for products with my customer number but a different phone number (unknown to me). I obviously never ordered these things and now have a very high invoice pending. What can be done?
Übersetzung davon:
"Ich habe meine Rechnung online gesehen und sie enthält Produkte und Dienstleistungen, die ich nicht bestellt oder erhalten habe. Ich habe mir meinen Bestellverlauf noch einmal angesehen und festgestellt, dass in den letzten Wochen Bestellungen für Produkte mit meiner Kundennummer, aber einer anderen Telefonnummer (mir unbekannt) aufgegeben wurden. Ich habe diese Dinge offensichtlich nie bestellt und habe jetzt eine sehr hohe Rechnung ausstehend. Was kann getan werden?"
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2 days ago
@user_56e96e
fill the following fields of your Community Profil für Customer service:
The URL will only you bring to the side with the fields: Link.
Do not forget to go to the end oft that side to save all data you put in.
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1 day ago
Thank you @Sherlocka. I now filled out the information. I would be grateful if someone would check it.
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24 hours ago
@user_56e96e
i have sent now an Information to the Telekom hilft Team (offical Service), that you need help from somebody of them, who can speak with you in english to solve your problem.
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1 day ago
I looked back at my order history and seen that during the past few weeks orders were placed for products with my customer number but a different phone number (unknown to me)
I have seen my invoice online and it contains products and services I did not order or receive. I looked back at my order history and seen that during the past few weeks orders were placed for products with my customer number but a different phone number (unknown to me). I obviously never ordered these things and now have a very high invoice pending. What can be done?
With a Telekom fixed network contract you have at least 3 different phone numbers, possibly/probably you are not so familiar with the two other ones, and I guess that the "unknown to you" number is one of the two. But this would only explain the number curiosity, not the orders themselves.
If you place an order this will become a contract when receiving an order confirmation "Auftragsbestätigung" from Telekom. Sometimes per snail mail, mostly as email. Have you checked your email inbox and spam folder?
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22 hours ago
I am available now or anytime after now/
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22 hours ago
@Malte M.
I am available now or anytime after now/
I am available now or anytime after now/
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21 hours ago
@user_56e96e,
thank you for the pleasant call.
As mentioned I'm going to talk with the required persons to solve your request. When I receive any new information, I will get back to you.
Have a lovely rest of your Sunday.
Kind regards
Malte
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