‎Paying for previous apartment contract

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Paying for previous apartment contract

1 year ago

Dear All,

Apologies for writing in English. I moved to a new place and I wanted to move the Telekom contract to a new apartment. During this process, I also asked/wrote emails to the advisor that I wanted to move the contract. (I still have those emails)

But a few days ago I discovered that my old contract is still active and paying for it. I called Telekom support. They asked me to send the 'Anmeldung' of the new place together with 'kündigung'. Which I did.

I got an email saying the previous contract will run for another ~1.5 years along with the new one and it cannot be canceled earlier. In the previous address, I don't even know who is living. It is difficult for me to understand why Telekom is doing such a thing to its customers. They say it is in the contract.

Does anyone have any advice for me on how to cancel the previous contract?

Thank you in advance.

111

1 year ago

Chola

During this process, I also asked/wrote emails to the advisor that I wanted to move the contract. (I still have those emails)

During this process, I also asked/wrote emails to the advisor that I wanted to move the contract. (I still have those emails)

Chola

During this process, I also asked/wrote emails to the advisor that I wanted to move the contract. (I still have those emails)

@Chola

Good thing they still have the correspondence.
So a Teamie can take a look at it and possibly help.
To do this, please fill out your customer profile completely.

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1 year ago
@ Geralt von Riva Thank you for the reply. I updated my profile.

I am still struggling to understand why would Telekom do to their existing customer.
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1 year ago
@Chola

I have notified the team, you will contact them. Of course someone who speaks English.😉
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1 year ago
Great, I am looking forward to getting a call. I will keep you posted.
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Accepted Solution
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1 year ago
Thanks. My contract has been cancelled.
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Answer
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1 year ago
Hey @Chola,

thanks for reaching out to us.

I tried to get you by phone a few minutes ago but unfortunately without success.

You wrote that everything has been clarified already and the old contract has been cancelled earlier than previous mentioned? Is that right or is there anything I provide you?

Best regards

Sarah D.
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Accepted Solution
accepted by
1 year ago
Hi Sarah, yes I got an updated reply. Now the contract cancelled dated Nov 2023 instead of sometime in 2025.

I haven’t received any call. But any case my contract was cancelled. Thank you!
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Answer
from
1 year ago
Thanks for the details @Chola.

I'm happy to read this and that there has been found a quick solution for you.

If there are further questions or issues please come back to us.

Best wishes

Sarah D.

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