Gelöst
Persönliche Installation nicht beauftragt
vor 3 Jahren
Hello Telekom Service,
Recently I moved to a new place and order the Internet from your side. Everything went smoothly until today I received the bill in email.
The email shows there's a "Persoenliche intallation 2.0", and cost me nearly 100 euros brutto, but I didn't order that, and the order confirmation didn't mention that either. I connected and started the speed port myself. The technician briefly checked his tablet to see if everything was working and then left.
Therefore I ask for a correction on my bill and remain with kind regards.
Rechnungsnummer: xxxxx
PS: My customer number is stored in the profile, I can send further customer data via PM.
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invoice number for security reasons deleted
Inga Kristina J. / Telekom hilft
1595
23
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You also can call the service on 0800-3301000 an than say "Rechnung"
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@johnson830528 You can also contact the englisch speaking hotline 0800 33 01080
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Antwort
von
vor 3 Jahren
Hello @johnson830528,
sorry that you didn't get a call from us.
We need to call you for your privat Data that we can check your contract.
I will be glad to assist you. I tried to reach you spontaneously, but unfortunately without success. When do you have time? To talk about the details.
Greetings Khaled A.
Antwort
von
vor 3 Jahren
@Khaled A. Hi Khaled, please reach out to me at noon (12:00), tomorrow and Monday is also fine for me
Antwort
von
vor 3 Jahren
Hey @johnson830528,
unfortunately, I couldn't reach you.
Should I try later? 😊👍
Thank you in advance & kind regards
Christina P.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Good morning @johnson830528,
as promised, I am back with a final response:
I understand all your points and issues, but unfortunately we are not able to credit you this sum.
We checked also the ,,Service Montagenachweis" again and all the notes were left, but you signed this and the technician charged you this automatically when he/she makes some work on your network. You don't have to book it separate.
I am so sorry I couldn't have come with some better news for you. 😥
Kind regards
Christina P.
0
Uneingeloggter Nutzer
Frage
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