‎Relocation/moving/change off address

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Relocation/moving/change off address

2 years ago

I am moving my apartment on 16/12/2022. Mu new location has telekom fiber infrastructure. I currently have an telekom dsl internet. I would like to create an appointment for moving and changing my service to fiber while doing so. Could you help me with the appointment?

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2 years ago
Hello @cengizh,

yes, of course I'll help you.

I'd like to call you to talk about everything. But it's rather late now. What time of day is best for us to reach you?

Best regards Inga Kristina J.

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2 years ago
day time works me, available from now till night to receive the call.

I am not sure if it is related to this but my internet does not work at home at the moment. I hope a transfer request did not cause me to lose my access now, before moving.

thank you
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2 years ago
Thanks for the nice conversation @cengizh.

As discussed, I have initiated the move to the different location with "MagentaZuhause XL".

I will gladly call you tomorrow, to make sure that everything goes according to plan.

If you have any questions, please don't hesitate to contact me.

I wish you a great evening.

Kind regards,

Martin Bo.
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11 months ago
Hallo, ähm, da ist ein Fehler in der Adresse, es sollte Am Stern 8 sein, nicht Lüneburger Straße
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11 months ago
Hallo @Saraa moustafa,

am besten telefonieren wir, damit es direkt richtig gestellt wird.

Wann bist du gut zu erreichen?

Grüße

Sarah
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11 months ago
Hallo, ähm, mein Niederländisch ist nicht so gut, aber lassen Sie mich das erklären. Ich habe versehentlich die falsche Adresse für das Internet geschrieben. Jetzt möchte ich, dass sie zur aktuellen Adresse kommen, um das Internet zu installieren, aber ich weiß nicht, wann sie kommen oder ob sie dazu bereit sind.
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11 months ago
Hi @Saraa moustafa,

we have colleagues who can call you and speak with you in English. Just let us know when it suits you best.

Regards

Hakan
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