Hello,

I am hoping someone from Telekom can take a closer look at my case, as regular support channels have not resolved the issue.

Since December 2025, I have had a total of 5 technician appointments for a fiber installation. Each time, the technicians confirmed that a fiber connection is not available in my apartment (2nd floor). They documented the situation, took pictures, and escalated it internally.

Despite this, I am still being contacted to schedule new installation appointments.

I have called support multiple times to stop the fiber process. I was told that a ticket was created and that the issue would be resolved within a few days, but nothing has changed. In fact, I was contacted again for a new appointment shortly after.

Additionally, I received fiber devices that I cannot use, and I am currently being charged rental fees for them.

At this point, I would like to request the following:

Immediate stop of all fiber-related appointments and actions

Clarification in the system that fiber installation is not possible at my apartment

Instructions for returning the unused devices

Refund of all device rental fees charged so far

Continuation of my existing DSL connection without further fiber-related interruptions

This situation has been ongoing for several months now, with repeated failed attempts and inconsistent information.

I would appreciate it if someone could review my case properly and help resolve it.

If this cannot be resolved, I will escalate the issue further.

Thank you in advance.