Gelöst
Request to terminate my internet connection contract before contract-period completion
vor 5 Jahren
I am moving with my partner. This apartment comes with internet connections. The ports are also used for the same. I checked the possibility of having telekom connection but that is not possible.
Therefore I request to cancel my contract.
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vor 5 Jahren
Hi @98sumant.kumar ,
welcome to the Telekom hilft Community!
If you move to a different place you have to request a transfer of your Telekom contarct according to TKG (Telekommunikationsgesetz = telephone communication law). If Telekom cannot provide exactly the same contract at your new place you have the right to terminate the contract with a 3 months termination period.
Hotline in English language should be here:
Another option is to fill out your profile here and wait for the Telekom Team. They are quite busy and it can sometimes take some days until they participate in the discussion here. Your profile can be accessed here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
Best wishes,
Coole Katze
0
vor 5 Jahren
Hello @98sumant.kumar,
please fill out your profile, so I can contact you directly and discuss possible solutions.
Kind regards
Nico B.
0
vor 5 Jahren
thank you for the call.
Like we discussed, I will be messaging you again, when I have an answer on whether or not we can actually cancel your contract.
Kind regards
Nico B.
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Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
thank you for the call.
Like we discuss, the contract will be terminated on the 31st of July 2020.
This is the earliest date, on which we can cancel the contract.
Kind regards Nico B.
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