Revoke internet contract before starting it
4 years ago
Hi
I requested a telekom internet contract a long time ago and the contract was supposed to start in March 2021, but in the meantime I moved to a different apartment and the new apartment already have internet, so I would like to request to revoke the contract, before starting it.
What is the process? Can someone assist me?
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3 years ago
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4 years ago
How did you do the request? In a shop? Then you cannot revoke it.
Online or via phone? Then you have a 14-day-period of revoking it - starting with the date that you have received the order confirmation ("Auftragsbestätigung").
In case you ordered in a shop or if the 14-day period (online/phone) is already over you only have the right to move the contract to the new address (note: contract unchanged according to Telekommunikationsgesetz, you need to order the move via phone and refer to Telekommunikationsgesetz). If Telekom cannot deliver then you have the right to do an extraordinary cancellation of the contract, however you will need to pay at least a 3 months fee.
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4 years ago
I was contacted by a seller in my apartment. It has been way more than 14 days. Even though I ordered a long time ago, the contract has not started yet that's why I'm asking for a cancelation.
Why should I pay 3 months if it hasn't even started yet?
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4 years ago
I was contacted by a seller in my apartment.
I was contacted by a seller in my apartment.
That's in the same category as online or via phone.
It has been way more than 14 days.
It does not matter how long ago you had the visit - but rather whether you have the order confirmation from Telekom "Auftragsbestätigung". If you have that since more than 14 days then the contract is binding and cannot be simply revoked from your side.
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4 years ago
Even if the contract hasn't started??
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4 years ago
Hello @iagomds
@muc80337_2 is right. But I would like to have a look at it. Can you please fill your profile with your customer number, and can you also add the new address in your profile? I'll see what I can do for you.
Regards
Karsten L.
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4 years ago
Thank you! I just did that 😊
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4 years ago
Thanks, I'll also need a document that proofs that you moved to the new Address. You can send this document via this form
After the form arrived I'll check all options for you.
Regards
Karsten L.
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4 years ago
I couldn't find the form. Can you please fill it again? Maybe there went something wrong while the transfer.
Regards
Karsten L.
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4 years ago
Ok, I filled it again just now
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4 years ago
Hi @iagomds
Thanks for our friendly conversation.
I just sent you an email with my notes. Please use the Reply function to send me the Einwohnermeldebestätigung of the local registration authority.
Regards, Lorenz S.
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4 years ago
The order was cancelled.
All the best to you!
Regards, Lorenz S.
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