Solved
Router Listed on Vorvertragliche Pflichtinformation but not in Auftragsbestätigung, No Router Delivery.
3 years ago
Hi Telekom Team, sorry to write in English as I am new to Germany.
I ordered MagentaZuhause XXL for my new apartment and I found something missing in my order Auftragsbestätigung where I ordered Speedport ProPlus (but it was there on Vorvertragliche Pflichtinformation). Do I need to make a separate order now for the router? or Telekom will notify me separately for the delivery of this Speedport ProPlus? I haven't received any notification/delivery confirmation for this device while the technician will come at 09/24/2022. Could someone give clarity on this? Thank you very much!
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Accepted Solution
accepted by
3 years ago
Hi @alienation19,
and thank you for the pleasant call. I am glad that you got yourself a different router in time. The Speedport Smart 4 is compatible with your chosen speed.
If you have questions or need assistance, just let us know here.
Kind regards
Sören G.
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Answer
from
3 years ago
Hi @Johannes P. thank you very much for following this up!
please find the glasfaser-modem i spoke about and its current status in the gif i attached on this post.
let me know if these photos can help you to narrow down the issue. and looking forward to your reply!
Best,
el
IMG_0267.gif
Screenshot 2022-09-27 at 19.05.41.png
Answer
from
3 years ago
@groceryart
Sorry for the late response. What is the current situation? Please let us check the connection with you again 🙏 When will you be available tomorrow? Today I want so late, do not bother.
Many greetings
Timur K.
Answer
from
2 years ago
No problem @Timur K. sorry for a very late reply. i was able to create a storung report and it was fixed after 3 days. thank you for your support 🙏
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