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Router Listed on Vorvertragliche Pflichtinformation but not in Auftragsbestätigung, No Router Delivery.
vor 2 Jahren
Hi Telekom Team, sorry to write in English as I am new to Germany.
I ordered MagentaZuhause XXL for my new apartment and I found something missing in my order Auftragsbestätigung where I ordered Speedport ProPlus (but it was there on Vorvertragliche Pflichtinformation). Do I need to make a separate order now for the router? or Telekom will notify me separately for the delivery of this Speedport ProPlus? I haven't received any notification/delivery confirmation for this device while the technician will come at 09/24/2022. Could someone give clarity on this? Thank you very much!
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Akzeptierte Lösung
Telekom hilft Team
akzeptiert von
vor 2 Jahren
Hi @alienation19,
and thank you for the pleasant call. I am glad that you got yourself a different router in time. The Speedport Smart 4 is compatible with your chosen speed.
If you have questions or need assistance, just let us know here.
Kind regards
Sören G.
7
Antwort
von
vor 2 Jahren
No problem @Timur K. sorry for a very late reply. i was able to create a storung report and it was fixed after 3 days. thank you for your support 🙏