Got a new router due to defective one but internet still not working

11 months ago

Hey, as mentioned in the subject line. my old router was not working so I got a new one, but after trying to repeatedly reset it and making sure that the DSL Cable is plugged in, the internet is not working, and the area detection also fails, I am attaching the screenshot of the router page.
This problem has been going on for more than 2 weeks now, and we need urgent help

WhatsApp Image 2024-06-08 at 23.57.31_5812b71a.jpg

WhatsApp Image 2024-06-08 at 23.57.31_9a8b74ca.jpg

93

4

    • 11 months ago

      Why are you waiting two weeks ???

      Call 0800 3301000 or wait for a team member (teamie) here ->    @Telekom-hilft-Team   and please fill in your profile details if you haven't already done so.
      Here is the relevant link: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile

      3

      Answer

      from

      11 months ago

      Hello @ashhadrehman,

       

      welcome by us in the community.

      Sorry for the situation.

      I'm pleased to help you.

      When do you have time?

      I would like to contact you, then check the contract.

       

      Kind regards Khaled A.

       

      Answer

      from

      11 months ago

      Thank You, My landlord has the contract in his name (I assume), but I can help diagnose if that is okay. Let me know how to proceed.

      Answer

      from

      11 months ago

      Hi @ashhadrehman,

       

      Did I understand correctly, that it is not you contract? If so, I am not able to help you, because of data security.

      I would have called to speak about options, but the number in your profile seems to be landline number of the contract. So if the landline is still not working, the owner of the contract needs to get in touch with us.

       

      Sincerely,

       

      Johannes

      Unlogged in user

      Answer

      from

    Unlogged in user

    Ask

    from

    This could help you too